Shipping Policy

Shipping and Delivery Policy

This shipping and delivery policy delineates the terms and conditions governing the shipment and delivery of CNC machines and/or parts manufactured and marketed by Createproto. As a distinguished industrial machinery manufacturing company specializing in CNC machines, including CNC routers, CNC mills, laser cutters, laser engravers, laser marking machines, laser welders, laser cleaners, plasma cutters, edge banding machines, digital knife cutting machines, wood lathes, as well as parts and accessories, Createproto is committed to delivering top-notch quality and ensuring a seamless shipping process for customers worldwide.

Order Processing and Fulfillment

Order Processing Time

Upon receipt of an order confirmation, our team initiates the order processing procedure. The standard processing time is 1-2 days, though this timeframe may vary based on CNC machine availability and customization requirements.

Customization and Special Orders

For customized or special orders necessitating additional manufacturing or modifications, the processing time will be communicated separately. Regular updates on order progress, estimated completion, and shipping dates will be provided to keep customers informed.

Shipping Methods and Carriers

All CNC machines and/or parts can be shipped globally via sea, air, or international express logistics through reputable carriers such as DHL, FEDEX, UPS. We primarily use sea freight for large-format and heavy-duty CNC machines, air transport for small-sized items, and international express for parts and accessories. Customers can either pick up the CNC machine at the destination with the provided bill of lading or opt for door-to-door delivery through a cargo agent.

We proudly extend our services worldwide. For international orders, shipping costs are determined based on package weight, dimensions, and destination. Customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country.

Shipping Rates

We reserve the right to adjust the shipping charge if the actual rate is higher due to the dim weight of the package. Global shipping costs may fluctuate due to the COVID-19 pandemic, and delivery times may be extended. Contact our sales manager with machine and/or part details and your shipping address to confirm rates and schedules before placing an order.

In cases of incorrect shipment, carrier damage, defects, or errors on our part, Createproto covers return shipping costs. Customers are responsible for actual shipping costs associated with returning items due to wrong purchases or changes of preference.

Shipment Tracking and Notifications

Shipment Tracking

Upon shipping, customers receive a tracking number via email, allowing them to monitor the shipment’s status through the carrier’s online tracking system or their website account.

Shipment Notifications

Regular email updates include important milestones such as order fulfillment, shipment pickup, and estimated delivery dates. In unforeseen delays or issues, our customer service team promptly communicates with customers to provide assistance and updates.

Delivery Time

Delivery times depend on the selected shipping method and destination. While we strive to meet estimated timeframes, factors beyond our control, like customs clearance or transportation delays, may affect delivery.

In Most Cases:

Air freight: 10-15 days
Sea shipping: 15-30 days or more
International express: 7-10 days
Shipping Address and Receiving the Shipment

Shipping Address Accuracy

Customers must provide accurate shipping details during order placement, including the recipient’s name, address, city, state/province, postcode, and contact information. Inaccuracies may result in delays, and Createproto is not responsible for issues arising from incorrect shipping information.

Receiving the Shipment

Upon receipt, the customer or an authorized representative must be present to accept and sign for the delivery. Inspection for damage or tampering is recommended before signing. Any observed issues should be noted on the delivery receipt, and our customer service must be contacted within 24 hours to report the issue.

Package Redirection or Rerouting

Customers needing to redirect or reroute a shipment post-dispatch should contact our customer service team. Additional charges may apply, and rerouting may cause delays.

Returns and Exchanges

Refer to our dedicated return and refund policy page on our website for information on returns and exchanges. This policy outlines guidelines and procedures for addressing concerns or issues related to machines and/or parts purchased from Createproto, ensuring a fair and efficient process.